Money back guarantee
This applies solely to the products and services which we state is covered by our full money back guarantee. It is your responsibility to read our terms and conditions before making your purchase. Non-adherence of these conditions will void the guarantee.
All money back guarantees offered by MCS Contract Services are subject to a maximum period of 1 year, unless agreed otherwise, from date of purchase. No refunds outside this period will be considered.
All parts used in carrying out the job much be returns to us at the time of refund, unless agreed otherwise by MCS Contract Services.
The following steps must be carried out in order to carry out the money back guarantee.
(a) Please put into writing in as much detail as possible what was wrong with the product or service offered by MCS Contract Services. Please state the details of the unexpected results and the date the job was carried out.
(b) We will endeavour to rectify any problems stated by the customer and if the customer is still not happy then we will issue a full refund but a full refund will not be issued without an opportunity for MCS to rectify the problem before hand.
We reserve the right to forfeit the money back guarantee if we suspect any abuse of our money back guarantee offer.
12 months for the price of 11
(a ) A one month trial is given at the beginning of the contract, if the client is not happy with the level of service provided then both parties will part ways amicably. No contract or guarantees apply during the one month trial.
(b) After the one month trial if the client is happy then an annual contract can be signed or not.
(c) If no annual contract is signed then 4 weeks’ notice is required for cancellation.
(d) If annual contract is signed, 4weeks notice must be given before the end of the contract otherwise the contract will automatically roll into another 12 month contract.
(e) Prices remain fixed if Client signed an annual contract.
(f) If annual contract is signed then 4 weeks’ notice is required to cancel the contract plus 20% of monthly contract value.
(g) Prices will increase indexed to rises of the minimum wage for clients who did not sign an annual contract.
Minimum requirement for a contracted cleaning job is 8 hours.
Minimum requirement for a non contracted cleaning job is 2 hours per week.
Cleaning can be done 7 days a week at anytime.
All chemicals and equipment used is supplied by us and can be kept on site on brought on arrival.
All chemicals and equipment required is included in price.
All invoices must be paid within 14 days from the date on the invoice.
MCS Contract Services charge VAT at 20%
Quotes are valid for 60 days.
We do not carry out work over Christmas.
At MCS Contract Services, all steps are taken to ensure that every product and service offered by MCS is of high standard. Our operatives are regularly trained and are devoted to carrying out their roles. We reference all our operatives thoroughly to ensure that they are the right people to represent the business.
All products provided by MCS Contract Services are sourced from a reputable supplier and come with a manufacturers guarantee.
All labour carried out by MCS Contract Services is covered by a 1 year guarantee. MCS Contract Services has the right to dispute any claims if we believe the client is taking advantage of the guarantee promise.
All products provided by MCS Contract Services comes with a manufacturers Guarantee or/and warrantee which is decided by the manufacturer. MCS Contract Services has the right to dispute any claims if we believe the client is taking advantage of the guarantee promise.
Cancellation policy for services
24 hour notice must be provided to MCS Contract Services to cancel any one off cleaning services.
Products bought from MCS Contract Services can be returned within 7 day of purchase as long as it is unopened and unused, unless stated otherwise at the time of purchase.
Payments to MCS Contract Services can be made via bacs transfer, by cheque payable to MCS Contract Services or by cash.
Deposits held by MCS Contract Services will be returned at the agreed time as long as MCS Contract Services feel that the client kept to the terms and conditions agreed at the time of purchase.
If you have a complaint to make about a product bought from MCS Contract Services or a service carried out by us please put this in writing and post or email to us at the details below.
Address: 185 Blackstock road, London, N5 2LL
MCS Contract Services LTD 185 Blackstock Road, London, NS 2LL
VAT Number 987 1147 86
Company Number 06724209